1. Definitions

For the purposes of this Policy, the following terms have the meanings set out below:

“Assessment” means evaluations to measure learning progress. This includes Course-level quizzes (mandatory quizzes at the end of each Course) and a final assessment (a mandatory comprehensive test at the end of the Program).
“Certificate” means any digital or physical certificate of completion issued by the Company for finishing a Program or an individual Course within a Program.
“Company” or “evACAD” means pManifold EV Academy Private Limited, a company registered under the Companies Act, 2013, and the provider of the online education and training programs.
“Cooling-Off Period” means the initial 48-hour window immediately following the purchase of a Program.
“Course”means a subset of a Program focusing on a specific topic. Each Course isself-paced and contains multiple Modules. A Program may include severalCourses.
“Learner” or “Customer” means the individual who enrolls in or purchases aProgram from the Company.
“Module” means a unit of learningwithin a Course. Modules usually include a video lesson, reading materials, andmay include an optional quiz or exercise related to that topic.
"Platform" means the websitehttps://www.evacad.com/ and such mobile apps as may be issued by the Company from time to time.
“Program Fees” or Course Fee” or “Enrollent Fee” or “Fees” means the total price paid by the Learner for a Program, including any applicable taxes.
“Program Progress” means the portion of content completed by the Learner, as tracked by the Company’s learning platform (e.g. percentage of videos watched, modules completed, or assessments taken).
“Program” means an online, self-paced educational offering from the Company, typically comprising approximately 24 hours or less of total content. A Program consists of one or more Courses on related subject matter.
“Session” means a live or scheduled class or interaction that may be part of a Course or Program. However, this applies only if live sessions are included. For avoidance of doubt, it is clarified that self-paced Programs shall not have live sessions.

2. Refund and Cancellation by the Learner

This section covers refunds and cancellations initiated by you, including cases where you change your mind or are dissatisfied with the Program. It outlines when you may be eligible for are fund and when refunds are not available.

2.1 Cooling-Off Period – Full Refund Eligibility: The Cooling-Off Period is intended for brief evaluation only, not for completing the Program. If you request a cancellation and refund within the Cooling     -Off Period, you are eligible for a full refund of the Program Fees, provided all of the following conditions are met:

• Minimal Content Access: At the time of your refund request, your Program Progress is less than 10% (as measured by our platform’s progress metrics).‍
• No Certificate Issued: No Certificate for the Program or any Course within the Program has been issued to you.‍
• Direct Purchase: The Program was purchased directly from the Company via the Platform and not through a third-party reseller or partner platform.

If all the above conditions are satisfied and you submit your refund request during the Cooling-Off Period, the Company will approve a full refund. If any of the above conditions are not met, you will not be eligible for a refund under this provision.

2.2 Non-Refundable Situations: Except as expressly provided in this Policy or required by law, Program Fees are non-refundable under the following circumstances (including but not limited to):

2.2.1 Late Refund Request: You request a refund after the Cooling-OffPeriod has expired.

2.2.2 Excessive Progress: Your Program Progress is 10% or more at the time of requesting a refund, even if the request is within the Cooling-Off Period. This also covers situations where you have completed a substantial portion (for example, a full Course or multiple Modules) of the content in a short time.

2.2.3 Certificate Issued: A Certificate for the Program, or any Course in the Program, has already been issued to you, indicating you have met the completion criteria.

2.2.4 Extensive Use Within 48 Hours: You have consumed most or all of the Program content or otherwise derived significant value from the Program during the Cooling-Off Period, which goes beyond a reasonable preview of the content.

2.2.5 Special Non-Refundable Enrollments: You enrolled using a special discount, coupon, credit, or bundle offer that was explicitly marked “non-refundable” at the time of purchase. Any Program sold under a final sale or promotional condition stating no refunds will not be eligible for refund.
For the avoidance of doubt, any description of a Program or offer as ‘non-refundable’ does not affect any statutory rights you may have under applicable laws where such Program or service is found to be defective, deficient, spurious, or not of the characteristics or features as advertised or agreed.

2.2.6 Third-Party Purchases: You purchased access to the Program through a third-party platform or reseller (such as a partner website or marketplace). In such cases, the refund policy of that third-party will apply instead of this Policy, and the Company shall not be responsible for issuing refunds.

2.2.7 Violation of Terms: Your access to the Program was terminated or suspended by the Company due to your violation of our terms of service or policies. For example, engaging in fraud, cheating on assessments, sharing your account improperly, or other misuse of the Platform (as described below). In such cases, you shall not been titled to any refund.

• You shall provide documentation or evidence of the discrepancy(such as a reference to the description and how the delivered content deviates)and send a written refund request explaining the issue.
• The Company will review your claim. Where a material misrepresentation or non-conformity attributable to us is established and cannot be adequately rectified or replaced within a reasonable time, we will provide an appropriate remedy, which may include a refund (full or partial), a credit, or access to an alternative Program or Course, taking into account the extent of content validly consumed by you and the significance of the misrepresentation or non-conformity.
• The Company’s decision on such cases will be made in good faith and will be final, subject to your rights under the Indian law. Nothing in this Policy limits your statutory rights if a clear deficiency in service is proven.
  

2.2.8 Change of Mind: You simply change your mind about taking the course or decide not to continue after the expiry of the Cooling-Off Period e.g., due to personal reasons or schedule changes), without any fault of the Company. Mere disinterest or lack of time is not a valid ground for a refund once the initial period has lapsed.

In all such non-refundable situations, the Company may, at its sole discretion, offer alternative resolutions such as a partial refund or a credit coupon as a goodwill gesture. However, it is clarified that in all such circumstances, the Company is under no obligation to issue any such alternative resolutions.

2.3 Program Content Misrepresentation or Non-Conformity: The Company is committed to delivering Programs as described. If you believe that the content of a Program is materially misrepresented or significantly not as described on our Platform (for example, the actual subject matter, difficulty level, or key features differ substantially from what was advertised), you must notify the Company as soon as possible. In such cases:

2.4 Learner’s Voluntary Cancellation: You are free to discontinue or cancel your enrollment in a Program at any time (for example, you may simply stop accessing the content). However, such a voluntary cancellation or cessation of use does not entitle you to a refund by itself. Any refund will only be provided if you formally request a refund and you meet the eligibility criteria outlined in this Policy (e.g., within the Cooling-Off Period or under an approved exception). Simply not using the course or dropping out will not trigger a refund. Once enrolled, the Program access remains available to you for the stipulated access period even if you stop midway, but no refund will be granted unless conditions in this Policy are satisfied.

3. Refund and Cancellation by the Company

This section describes situations where the Companymay initiate cancellation of a Program or a Learner’s access, and thecorresponding refund terms. The Company reserves the right to cancel, suspend,or modify Programs under certain circumstances as outlined below:

3.1 Program Cancellation or Modification by Company (Company-Initiated): The Company may cancel, postpone, or significantly modify a Program in situations where continuation becomes untenable or impractical through no fault of the Learner. Such situations include, but are not limited to: insufficient enrollment or demand for the Program, unexpected technical failures or system outages that prevent access for an extended period, instructor or content unavailability, legal or regulatory changes that impact the Program’s delivery, or other unforeseen operational challenges. In the event the Company cancels or discontinues a Program that you have paid for (and the cause is not due to your breach of terms):

•  If the Program never commenced or you had no access at all (for instance, the Program was cancelled before its start date or before you could access any content), you will receive a full refund of the Program Fees you paid.
• If the Program started and you had access to some content, but the Company discontinues the Program mid-way or is unable to deliver significant portions of it, the Company will provide a proportional(pro-rata) refund for the undelivered part of the Program. For example, if50% of the content was delivered and then the remainder is cancelled by us, we may refund roughly 50% of the Program Fees. In some cases, at the Company’s discretion, we may instead offer you a credit or transfer into an equivalent Program or Course as a substitute, if you agree.
• The Company will communicate any such cancellation ormaterial change to you along with the refund or credit arrangements. The refund(full or partial) in these cases will be issued to you without any deductionor penalty, and this will be initiated promptly (see Section 5 for refundprocess and timelines).
  

3.2 Suspension or Termination due to Learner’s Breach: The Company may suspend or permanently terminate your access to any Program and/or to our Platform if you are found to be in breach of the agreed terms, conditions, or policies. Breaches include, but are not limited to:

3.2.1 Fraudulent activity or payment disputes in bad faith: e.g., if your payment is disputed or chargeback is initiated without valid cause after accessing the content, or any fraud is detected in payment.

3.2.2 Unauthorized sharing or distribution: e.g., sharing your login credentials with others, or copying, downloading, or redistributing course materials without permission.

3.2.3 Academic dishonesty or misuse: e.g., cheating on assessments, or using the course content for any unlawful or harmful purpose, or engaging in behavior that disrupts the platform or community.

3.2.4 Violation of Terms of Use: Any other action that violates the Company’s Terms of Service, Acceptable Use Policy, or other agreements you accepted upon enrollment.

In cases of termination/suspension due to the Learner’s misconduct or breach, no refund of Program Fees will be provided. The Learner may also forfeit any course progress and certifications. The Company also reserves the right to take further action(such as legal action or recovery of losses) as appropriate in cases of fraud or malicious behavior. Suspension for minor or suspected issues may be temporary and lifted if the issue is resolved, but permanent removal for cause results in loss of access without compensation.

4. Refund Request Process

• To request a refund under this Policy, you must raise a refund-related Grievance through the Customer Support and Grievance Redressal mechanism set out in the Terms of Use (the “Grievance Mechanism”), clearly indicating that your request is for a “refund” under this Policy.
  • Refund requests must: be submitted only in the manner designated in the Grievance Mechanism i.e. by email from your registered email address to support@evacad.com;and
  • contain the minimum information required under theGrievance Mechanism, including: your full name, registered email, enrolledProgram name, purchase date, payment transaction/order ID, and a brief description of the reason for your refund request.
• The refund request must be raised within the applicable timeframe stated in this Policy (for example, within 48 hours for a Cooling-Off Period refund, or promptly upon discovering a content or non-conformity issue). Requests that are late or do not contain the minimum required information may be delayed or rejected in accordance with this Policy.
• The Company may ask you for additional information or documentation to verify your identity, enrollment, payment, and the circumstances of your request. Your cooperation in providing such information is a condition for processing the refund request.
• Refund requests will be handled as part of the Grievance Mechanism and in accordance with the timelines specified there and in this Policy:
  • The Company will acknowledge your refund request and assign a ticket/reference number within forty-eight(48) hours of receipt, in line with the Grievance Mechanism; and
  • The Company will endeavour to resolve and communicate its decision on your refund request within one (1) month from the date of receipt of the request, subject to any additional information or investigation that may be reasonably required.
• You will be informed via your registered email address (and/or via the Platform, as applicable) of the approval or rejection of your refund request and the basis for the decision. If the refund is approved (in whole or in part), the Company will also inform you of:
  •  the refund amount and any applicable deductions, calculated in accordance with this Policy; and
  • the mode and indicative processing timeline for there fund, which shall be in accordance with applicable law and the refund disbursement provisions below.
• For clarity, this clause only describes how refund requests are processed and the applicable timelines. Whether a refund is payable at all, and in what amount, will be determined strictly in accordance with the eligibility criteria and conditions set out elsewhere in this Policy.
• If your refund request is approved, the Company will initiate the refund process within 7 to 10 business days from the date of approval. Refunds will, whenever possible, be processed to the original payment method you used at the time of purchase (for example, the same credit/debit card, bank account, or digital wallet). Please note that the timing of the credit back to your account may vary depending on the bank or payment provider's processing times. If a refund to the original payment method is not technically feasible (for instance, if the original account is closed or the payment provider does not support inbound refunds), the Company will contact you to arrange an alternative refund method. This may include an electronic bank transfer to an account you designate, or if you agree, a refund in the form of a course credit or voucher of equal value that can be used for other Academy offerings.

5. General Provisions

The following provisions apply to all refund and cancellation scenarios and provide additional important terms regarding the process, limitations, and legal aspects of this Policy:

5.1 Non-Transferability of Enrollment: Once you have enrolled in a Program, your enrollment and access rights are personal to you. Programs are non-transferable, meaning you cannot transfer or assign your access to another individual, whether for free or for any consideration. Similarly, you cannot request a swap or exchange of one Program for another in lieu of are fund, except as may be offered by the Company in special cases (e.g. as a goodwill alternative to a refund). The Company issues completion certificates and maintains progress records in the name of the original Learner only, and these cannot be transferred. Any attempt to share access or transfer enrollment may be treated as a violation of our terms (see Section 3.2).

5.2 Non-Refundable Charges: Certain charges associated with your purchase may not be refundable in any event, unless required by law. These can include external fees and taxes such as: payment gateway processing fees, bank transaction charges, foreign exchange fees, or applicable GST/VAT that has already been remitted to the government. The refund amount, if approved, will typically be the net amount of Program Fees actually received by the Company. For example, if you paid through an online gateway that deducts a processing fee, that fee might not be returned to you if the gateway’s policies prevent reclaiming it. The Company has no control over third-party charges or currency exchange differences, and thus is not liable for any shortfall due to such charges in the refunded amount. We will, however, refund any taxes or GST that we are able to recover or have not yet remitted, in accordance with applicable law.

5.3 Abuse of Refund Policy: The refund and cancellation options provided by this Policy are intended for fair use by genuine learners. The Company reserves the right to refuse a refund, refuse policy exceptions, or cancel the Learner’s access to current or future Programs if the Learner is found to be abusing or misusing this Policy. Examples of abuse include: repeatedly purchasing programs and requesting refunds in an attempt to consume content for free; providing false or misleading information in refund requests; initiating unfounded chargebacks or payment disputes after fully consuming content; or any other attempt to circumvent the intended limits of the refund policy. In cases of suspected policy abuse, the Company will inform the Learner of the decision. In serious cases (such as fraudulent chargebacks or piracy of content), the Company may also block the Learner’s account, deny access to other current or future courses, and take appropriate legal action or seek reimbursement if applicable. This Policy is offered in good faith to protect learners, and we expect the same good faith in its use.

5.4 Force Majeure: The Company shall not be held liable for any delay or failure to fulfill its obligations (including providing access to Program content or processing a refund) if such delay or failure is caused by circumstances beyond the Company’s reasonable control. This includes, but is not limited to, acts of God, natural disasters, fire, flood, explosions, epidemics or pandemics, war or civil unrest, terrorism, governmental or regulatory actions, orders or restrictions, national or regional emergencies, strikes or labor disputes, internet or power outages, or other force majeure events. In such events, the Company will make reasonable efforts to inform Learners and to resume performance or find alternative solutions as soon as practicable. If a force majeure event results in the cancellation of a Program(or a prolonged inability for the Company to deliver the Program), refunds or credits will be handled in accordance with Section 3.1 (Company-initiated cancellation) once the situation stabilizes. However, mere delays or interruptions due to force majeure will not automatically entitle the Learner to a refund as long as the Program is resumed or extended appropriately. The timelines and obligations under this Policy may be adjusted to a reasonable extent due to force majeure impacts.

5.5 Governing Law and Dispute Resolution: This Policy and any disputes arising from it or from your purchase of a Program are governed by the laws of India. The Company and the Learner shall endeavor to resolve any disagreement, dispute, claim or controversy(“Dispute”) in good faith through discussion and negotiation. If any Dispute arises out of or in connection with this Policy that cannot be resolved amicably within thirty (30) days of written notice of the Dispute, the Company may refer the Dispute to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by the Company. The seat of arbitration shall be Nagpur, and the language of arbitration shall be English. The courts at Nagpur, Maharashtra shall have exclusive jurisdiction over any Disputes, or matters arising out of or in connection with this Policy and the Terms of Use. By agreeing to this Policy, you consent to the jurisdiction of such courts for resolving any and all legal matters. This clause does not limit or prejudge any rights you may have under Indian laws; in particular, it does not prevent you from seeking redress under applicable consumer laws or through consumer forums, and any statutory remedies will coexist with the dispute resolution terms of this Policy. The Company affirms that nothing in this Policy is intended to restrict the rights provided under any applicable law in India.

5.6 No Waiver and Severability:  No failure or delay by the Company in enforcing any right or provision of this Policy shall constitute a waiver of such right or provision unless acknowledged and agreed to by the Company inwriting. If any term or condition of this Policy is held to be invalid, illegal, or unenforceable under applicable law, that provision shall be deemed modified to the minimum extent necessary to make it enforceable (or, if not possible, severed), and the remaining provisions of the Policy will continue in full force and effect.

By enrolling in a Program with pManifold EV Academy Private Limited, you confirm that you have read, understood, and agreed to this Refund and Cancellation Policy as part of the binding agreement with the Company. This Policy is designed to be clear and fair, protecting both the Learner’s investment and the Company’s intellectual property and services. If you have any questions or require clarification regarding this Policy, please contact our support team before making your purchase.