Refund and Cancellation Policy

This Refund and Cancellation Policy (the “Refund Policy”) is a part of the terms and conditions agreed between pManifold EV Academy Private Limited (the “Company” or “evACAD”) and the Learner (also referred to as “you”). By purchasing or enrolling in any education or training Program offered by evACAD, you acknowledge and agree to comply with this Refund Policy. This Refund Policy outlines the definitions of evACAD's offerings and the circumstances under which refunds or cancellations are granted or denied, in accordance with applicable laws.

This is a consolidated Refund Policy applicable to all Programs offered by evACAD. The specific refund and cancellation terms applicable to your enrollment are set out in the Schedule corresponding to the type of Program in which you have enrolled, as identified in your enrollment confirmation or Program details. Only the relevant Schedule applies to you. The main body of this Refund Policy sets out common definitions, procedures, and general provisions that apply across all Program types.

1. Definitions

For the purposes of this Refund Policy, the following terms have the meanings set out below:

• “Application Fee” means a non-refundable fee paid at the time of application to certain Programs (such as live online or hybrid cohort-based Programs), as specified in the applicable Schedule and Program details. The Application Fee is separate from and in addition to the Program Fees.
• “Assessment” means evaluations to measure learning progress. This includes quizzes, exercises, tests, capstone projects, or other assessments (mandatory or optional) at the Course, Module, or Program level, as applicable to the Program type.
• “Attendance” means the Learner's participation in scheduled Sessions or activities of a Program, as reasonably determined and recorded by the Company and/or its delivery partner(s) (including sign-ins, check-ins, access logs, or other attendance mechanisms used for the Program).
• “BusinessDay” means any day other than a Saturday, Sunday, or a public holiday as declared by the Central Government or the Government of the State of Maharashtra under applicable law, on which banks are open for business in Maharashtra, India.
• “Certificate” means any digital or physical certificate of participation or completion issued by the Company (or jointly with a partner, where applicable) for attending or completing a Program or an individual Course within a Program.
• “Company” or “evACAD” means pManifold EV Academy Private Limited, a company registered under the Companies Act, 2013, and the provider of the online education and training programs.
• “Cooling-Off Period” means the initial time window immediately following the purchase of a Program during which a Learner may request a full refund, subject to the conditions set out in the applicable Schedule. The duration and conditions of the Cooling-Off Period vary by Program type and are specified in each Schedule.
• “Course” means a subset of a Program focusing on a specific topic. Each Course may be self-paced or scheduled, and contains multiple Modules or Sessions. A Program may include one or several Courses.
• “Deferral” means postponement of a Learner's enrollment to a future cohort or offering of the same Program, subject toavailability and Company approval, as permitted under the applicable Schedule.
• “Learner” or “Customer” means the individual who enrolls in or purchases a Program from the Company.
• “Module” means a unit of learning within a Course or Program. Modules may include video lessons, reading materials, exercises, quizzes, or other learning activities related to a specific topic.
• “Nominee” or "Substitute Learner” means an individual nominated by the original Learner to attend a Program in the original Learner's place, in accordance with the terms of the applicable Schedule, and subject to the Company's verification and written acceptance.
• “Platform” means the website https://www.evacad.com/ and such mobile apps, registration portals, or learning management systems as may be issued or designated by the Company from time to time.
• “Program” means any education or training offering from the Company, including but not limited to: self-paced online courses, live online or hybrid cohort-based programs, and in-person instructor-led bootcamps or training sessions. The specific nature, format, duration, and delivery mode of each Program will be as described on the Platform and/or in the Learner's enrollment confirmation.
• “Program Commencement Date” means the scheduled start date of a Program (such as Day 1 of a cohort or bootcamp), as confirmed at the time of enrollment or as subsequently updated by the Company. For self-paced Programs, this typically means the date when access to the Program content is first granted to the Learner.
• “Program Fees” or “Course Fee” or “Enrollment Fee” or “Fees” means the total price paid by the Learner for a Program, including any applicable taxes. This excludes any separate Application Fee (where applicable), which is addressed separately in the relevant Schedule.
• “Program Progress” means the portion of Program content completed or consumed by the Learner, as tracked by the Company's learning platform or delivery systems (e.g., percentage of videos watched, Modules completed, Assessments taken, or Sessions attended).
• “Schedule” means each of the program-type specific annexes to this Policy (as listed in Clause2 of this Refund Policy), setting out the refund and cancellation terms applicable to a particular category of Program offered by the Company, and forming an integral part of this Policy.
• “Session” means a live or scheduled class, workshop, lab visit, facility visit, webinar, or any other scheduled interaction or event forming part of a Program. For self-paced Programs, it is clarified that there are typically no live Sessions; the term applies primarily to cohort-based or instructor-led Programs.
• “Valid Reason” means a reason for requesting are fund that qualifies for consideration under the terms of the applicable Schedule, typically supported by verifiable documentation. The specific circumstances that constitute a Valid Reason are defined in Schedule 2 (Live Online or Hybrid Cohort-Based Programs) and may not apply to other Program types.

2. Program Schedules

2.1. The specific refund and cancellation terms applicable to a Learner are set out in the Schedule corresponding to their enrolled Program, as identified in their enrollment confirmation or Program details. Only the relevant Schedule applies to the Learner. The Company may add new Programs as new Schedules from time to time.

 2.2. The current Schedules are:

• Schedule1: Self-Paced Online Programs
• Schedule2: Live Online or Hybrid Cohort-Based Programs
• Schedule3: In-Person / Instructor-Led Bootcamp Programs

2.3. Each Schedule sets out the refund eligibility conditions, timelines, procedures, and exceptions specific to that Program type. Learners should refer to the applicable Schedule for their Program in conjunction with the common provisions set out in this Refund Policy.

3. Refund Request Process

3.1. To request a refund under this Refund Policy, you must raise a refund-related Grievance through the Customer Support and Grievance Redressal mechanism set out in the Terms of Use (the "Grievance Mechanism"), clearly indicating that your request is for a "refund" under this Refund Policy.

3.2. Refund requests must:

• be submitted only in the manner designated in the Grievance Mechanism, i.e., by email from your registered email address to support.evacad@pmanifold.com; and
• contain the minimum information required under the Grievance Mechanism, including: your full name, registered email, enrolled Program name, Program Commencement Date and/or cohort dates (where applicable), purchase date, payment transaction/order ID, a brief description of the reason for your refund request, and any supporting documents (where required by the applicable Schedule).

3.3. The refund request must be raised within the applicable timeframe stated in the relevant Schedule of this Refund Policy (for example, within 48 hours for a Cooling-Off Period refund, or before Program commencement for certain cohort-based Programs). Requests that are late or do not contain the minimum required information may be delayed or rejected in accordance with this Refund Policy.

3.4. The Company may ask you for additional information or documentation to verify your identity, enrollment, payment, and the circumstances of your request. Your cooperation in providing such information is a condition for processing the refund request.

3.5. Refund requests will be handled as part of the Grievance Mechanism and in accordance with the timelines specified below:

• The Company will acknowledge your refund request and assign a ticket/reference number within forty-eight (48) hours of receipt, in line with the Grievance Mechanism; and
• The Company will attempt to resolve and communicate its decision on your refund request within one (1) month from the date of receipt of the request, subject to any additional information or investigation that may be reasonably required.

3.6. You will be informed via your registered email address (and/or via the Platform, as applicable) of the approval or rejection of your refund request and the basis for the decision. If the refund is approved (in whole or in part), the Company will also inform you of:

• the refund amount and any applicable deductions, calculated in accordance with this Refund Policy and the applicable Schedule; and
• the mode and indicative processing timeline for the refund, which shall be in accordance with applicable law and the refund disbursement provisions below.

3.7. For clarity, this clause only describes how refund requests are processed and the applicable timelines. Whether a refund is payable at all, and in what amount, will be determined strictly in accordance with the eligibility criteria and conditions set out in the applicable Schedule.

4. Refund Disbursement

If your refund request is approved, the Company will initiate the refund process within 7 to 10 business days from the date of approval. Refunds will, whenever possible, be processed to the original payment method you used at the time of purchase (for example, the same credit/debit card, bank account, or digital wallet). Please note that the timing of the credit back to your account may vary depending on the bank or payment provider's processing times. If a refund to the original payment method is not technically feasible (for instance, if the original account is closed or the payment provider does not support inbound refunds), the Company will contact you to arrange an alternative refund method. This may include an electronic bank transfer to an account you designate, or if you agree, a refund in the form of a course credit or voucher of equal value that can be used for other Academy offerings.

5. Nomination and Seat Substitution Requests

5.1. Nomination(seat substitution) requests are permitted only for Schedule 2 (Live Online or Hybrid Cohort-Based Programs) and Schedule 3 (In-Person / Instructor-Led Bootcamp Programs), and are subject to the specific terms and conditions setout in those Schedules.

5.2. Nomination requests must be submitted by email to support.evacad@pmanifold.com from your registered email address and must include: the enrolled Program name and cohort dates or Program Commencement Date, your details (full name and registered email), and the Nominee's full name, email address, phone number, and any other information reasonably requested by the Company for verification and, where applicable, venue/facility access requirements.

5.3.   The Company will verify the Nominee's eligibility and confirm acceptance or rejection in writing. A nomination will be effective only upon the Company's written confirmation of acceptance. Please refer to the applicable Schedule for detailed terms, conditions, and deadlines for nomination requests.

6. Non-Transferability of Enrollment

6.1. Once you have enrolled in a Program, your enrollment and access rights are personal to you. Programs are generally non-transferable, meaning you cannot transfer or assign your access, seat, or enrollment to another individual, whether for free or for any consideration.

6.2. Provided that seat substitution through nomination of a Substitute Learner is permitted for Schedule 2 (Live Online or Hybrid Cohort-Based Programs) and Schedule 3(In-Person / Instructor-Led Bootcamp Programs) only, per the terms of the applicable Schedule, and only upon the Company's written confirmation acceptance.

6.3. Similarly, you cannot request a swap or exchange of one Program for another in lieu of a refund, except as may be offered by the Company in special cases (e.g., as a goodwill alternative to a refund).

6.4. The Company issues completion certificates and maintains progress or attendance in the name of the original Learner (or accepted Nominee, where applicable), and these cannot be transferred. Any attempt to share access, transfer enrollment outside the permitted nomination process, or misrepresent entities may be treated as a violation of the Company's terms and may result in suspension or termination without refund (see Clause 11 and the applicable Schedule for breach and termination provisions).

7. Non-Refundable Charges

Certain charges associated with your purchase may not be refundable in any event, unless required by law. These can include external fees and taxes such as: payment gateway processing fees, bank transaction charges, foreign exchange fees, or applicable taxes that have already been remitted to the government. The refund amount, if approved, will typically be the net amount of Program Fees actually received by the Company. For example, if you paid through an online gateway that deducts a processing fee, that fee might not be returned to you if the gateway's policies prevent reclaiming it. The Company has no control over third-party charges or currency exchange differences, and thus is not liable for any shortfall due to such charges in the refunded amount. We will, however, refund any taxes that we are able to recover or have not yet remitted, in accordance with applicable law.

8. Common Non-Refundable Situations

8.1. The following circumstances apply across all Program types and render Program Fees non-refundable, except as expressly provided in the applicable Schedule or as required by law. These provisions apply in addition to any Schedule-specific non-refundable situations set out in the relevant Schedule:

8.1.1. Special Non-Refundable Enrollments: You enrolled using a special discount, coupon, credit, bundle offer, or pricing that was explicitly marked "non-refundable" at the time of purchase. Any Program sold under a final sale or promotional condition stating no refunds will not be eligible for refund. For the avoidance of doubt, any description of a Program or offer as "non-refundable" does not affect any statutory rights you may have under applicable laws where such Program or service is found to be defective, deficient, spurious, or not of the characteristics or features as advertised or agreed.

8.1.2. Third-Party Purchases: You purchased access to the Program through a third-party platform or reseller (such as a partner website or marketplace). In such cases, the refund policy of that third-party will apply instead of this Refund Policy, and the Company shall not be responsible for issuing refunds.

8.1.3. Change of Mind: You simply change your mind about taking the Program or decide not to continue, without any fault of the Company. Mere disinterest or lack of time is not a valid ground for a refund once the applicable refund window under the relevant Schedule has lapsed.

8.2. In all such non-refundable situations, the Company may, at its sole discretion, offer alternative resolutions such as a partial refund or a credit coupon as a goodwill gesture. However, it is clarified that in all such circumstances, the Company is under no obligation to issue any such alternative resolutions.

9. Program Content Mis-representation or Non-Conformity

9.1. The Company is committed to delivering Programs as described. If you believe that the content of a Program is materially misrepresented or significantly not as described on our Platform and/or official Program communication materials (for example, the actual subject matter, difficulty level, key features, delivery mode, or stated inclusions differ substantially from what was advertised), you must notify the Company as soon as possible. In such cases:

9.1.1. You shall provide documentation or evidence of the discrepancy (such as a reference to the description and how the delivered Program deviates) and send a written refund request explaining the issue.

9.1.2. The Company will review your claim. Where a material misrepresentation or non-conformity attributable to us is established and cannot be adequately rectified or replaced within a reasonable time, we will provide an appropriate remedy, which may include a refund (full or partial), a credit, or access to an alternative Program or equivalent offering, taking into account the extent of Program content validly consumed or delivered and the significance of the misrepresentation or non-conformity.

9.1.3 The Company's decision on such cases will be made in good faith and will be final, subject to your rights under law. Nothing in this Refund Policy limits your statutory rights if a clear deficiency in service is proven.

10. Learner's Voluntary Cancellation

10.1. You are free to discontinue or cancel your enrollment in a Program at any time. However, such a voluntary cancellation or cessation of use or participation does not entitle you to a refund by itself. Any refund will only be provided if you formally request a refund and you meet the eligibility criteria outlined in the applicable Schedule. Simply not using the Program, not attending, or dropping out will not trigger a refund. Please refer to the applicable Schedule for any non-monetary alternatives (such as deferral or nomination of a Substitute Learner) that may be available to you, as well as any pre-program cancellation refund terms.

11. Suspension or Termination due to Learner's Breach

11.1. The Company may suspend or permanently terminate your access to any Program and/or to our Platform if you are found to be in breach of the agreed terms, conditions, or policies. Without prejudice to any Schedule-specific breach provisions, common breaches across all Program types include, but are not limited to:

• Fraudulent activity or payment disputes in bad faith: e.g., if your payment is disputed or a chargeback is initiated without valid cause after accessing the content or attending Sessions, or any fraud is detected in payment.
• Unauthorized sharing or distribution: e.g., copying, downloading, or redistributing Program materials or content without permission, or sharing your login credentials with others. All Program materials, content, recordings, slides, assignments, and learning materials are the intellectual property of the company or its licensors and are provided solely for personal educational use only.
• Violation of Terms of Use: Any action that violates the Company's Terms of Service,Acceptable Use Policy, or other agreements you accepted upon enrollment.

11.2. Additional Schedule-specific breach examples are set out in the applicable Schedule. In cases of termination or suspension due to the Learner's misconduct or breach, no refund of Program Fees (or Application Fee, where applicable) will be provided. The Learner may also forfeit any course progress, attendance records, and certifications. The Company also reserves the right to take further action (such as legal action or recovery of losses) as appropriate in cases of fraud or malicious behaviour. Suspension for minor or suspected issues may be temporary and lifted if the issue is resolved, but permanent removal for cause results in loss of access without compensation.

12. Abuse of Refund Policy

12.1. The refund and cancellation options provided by this Refund Policy are intended for fair use by genuine Learners. The Company reserves the right to refuse a refund, refuse policy exceptions, or cancel the Learner's access to current or future Programs if the Learner is found to be abusing or misusing this Refund Policy.

12.2. While the specific examples of abuse may vary by Program type and are addressed in the relevant Schedule, common examples include:

• Repeatedly purchasing Programs and requesting refunds in an attempt to improperly benefit from them or consume content for free.
• Providing false or misleading information in refund requests.
• Providing fraudulent or falsified supporting documentation.
• Initiatingunfounded chargebacks or payment disputes after consuming content or attendingSessions.
• Attempting to circumvent the intended limits of the Refund Policy through collusion, fraud, or any other deceptive means.

12.3. In cases of suspected policy abuse, the Company will inform the Learner of the decision. In serious cases (such as fraudulent chargebacks, piracy of content, or submission of false documentation), the Company may also block the Learner's account, deny access to other current or future Programs, and take appropriate legal action or seek reimbursement if applicable. This Refund Policy is offered in good faith to protect learners, and we expect the same good faith in its use.

13. Force Majeure

The Company shall not be held liable for any delay or failure to fulfill its obligations (including providing access to Program content, delivering Sessions, or processing a refund) if such delay or failure is caused by circumstances beyond the Company's reasonable control. This includes, but is not limited to, acts of God, natural disasters, fire, flood, explosions, epidemics or pandemics, war or civil unrest, terrorism, governmental or regulatory actions, orders or restrictions, national or regional emergencies, strikes or labor disputes, internet or power outages, or other force majeure events. In such events, the Company will make reasonable efforts to inform Learners and to resume performance or find alternative solutions as soon as practicable. If a force majeure event results in the cancellation of a Program (or a prolonged inability for the Company to deliver the Program), refunds or credits will be handled in accordance with the company-initiated cancellation provisions of the applicable Schedule once the situation stabilizes. However, mere delays or interruptions due to force majeure will not automatically entitle the Learner to a refund as long as the Program is resumed or extended appropriately. The timelines and obligations under this Refund Policy may be adjusted to a reasonable extent due to force majeure impacts.

1. No Waiver and Severability

No failure or delay by the Company in enforcing any right or provision of this Refund Policy shall constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. If any term or condition of this Refund Policy is held to be invalid, illegal, or unenforceable under applicable law, that provision shall be deemed modified to the minimum extent necessary to make it enforceable (or, if not possible, severed), and the remaining provisions of the Refund Policy will continue in full force and effect.

2. Amendments to this Policy

The Company reserves the right to update this Policy from time to time to reflect changes in its offerings, operations, or applicable law. Any updates will be published on the Platform and will apply to enrollments and purchases made after the date of the update. Updates will not retroactively affect completed transactions or enrollments made prior to the update, unless required by applicable law. Learners are encouraged to review this Policy periodically. Continued enrollment in or purchase of a Program after an update constitutes acceptance of the revised Policy.

Final Acknowledgement

By enrolling in a Program with pManifold EV Academy Private Limited, you confirm that you have read, understood, and agreed to this Refund and Cancellation Policy and the applicable Schedule as part of the binding agreement with the Company. This Refund Policy is designed to be clear and fair, protecting both the Learner's investment and the Company's intellectual property and services. If you have any questions or require clarification regarding this Refund Policy or the applicable Schedule, please contact our support team at support.evacad@pmanifold.com before making your purchase.

SCHEDULE 1

SELF-PACED ONLINE PROGRAMS

1. Program Description

This Schedule applies to online, self-paced educational offerings from the Company, typically comprising approximately 45 hours or less of total content, consisting of one or more Courses on related subject matter. These Programs allow Learners to progress through the content at their own pace within the stipulated access period.

2. Cooling-Off Period – Full Refund Eligibility

2.1. The Cooling-Off Period is intended for brief evaluation only, not for completing the Program. If you request a cancellation and refund within the Cooling-OffPeriod, you are eligible for a full refund of the Program Fees, provided all of the following conditions are met:

• Timing: Your refund request is submitted within 48 (forty-eight) hours immediately following the purchase of the Program.
• Minimal Content Access: At the time of your refund request, your Program Progress is less than 10% (as measured by our platform's progress metrics).
• No Certificate Issued: No Certificate for the Program or any Course within theProgram has been issued to you.
• DirectPurchase: The Program was purchased directly from the Company via the Platform and not through a third-party reseller or partner platform.

2.2. If all the above conditions are satisfied and you submit your refund request during the Cooling-Off Period, the Company will approve a full refund. If any of the above conditions are not met, you will not be eligible for a refund under this provision.

3. Non-Refundable Situations

3.1. Except as expressly provided in this Schedule or required by law, Program Fees are non-refundable under the following circumstances (including but not limited to). The common non-refundable situations applicable to all Program types are set out in Clause 8 of this Refund Policy and apply equally to this Schedule.In addition, the following situations are specific to self-paced onlinePrograms:‍

3.1.1. Late Refund Request: You request a refund after the Cooling-Off Period has expired.

3.1.2. Excessive Progress: Your Program Progress is 10% or more at the time of requesting a refund, even if the request is within the Cooling-Off Period. This also covers situations where you have completed a substantial portion (for example, a full Course or multipleModules) of the content in a short time.

3.1.3. Certificate Issued: A Certificate for the Program, or any Course in the Program, has already been issued to you,indicating you have met the completion criteria.

3.1.4. Extensive Use Within 48 Hours: You have consumed most or all of the Program content or otherwise derived significant value from the Program during the Cooling-Off Period, which goes beyond a reasonable preview of the content.

3.1.5. I.2.5 Violation of Terms: Your access to the Program was terminated or suspended by the Company due to your violation of our terms of service or policies. For example, engaging in fraud, cheating on Assessments, sharing your account improperly, or other misuse of the Platform. In such cases, you shall not be entitled to any refund.

3.2. Learner's Voluntary Cancellation

3.2.1. The general provisions on Learner's Voluntary Cancellation are set out in Clause 10 of this Refund Policy and apply to this Schedule. For self-paced Programs, once enrolled, the Program access remains available to you for the stipulated access period even if you stop midway, but no refund will be granted unless the conditions in this Schedule are satisfied. There are no deferral or nomination options available under this Schedule.

4. Refund and Cancellation by the Company

4.1. Company-Initiated Cancellation

4.1.1. The Company may cancel, postpone, or significantly modify a Program in situations where continuation becomes untenable or impractical through no fault of the Learner. Such situations include, but are not limited to: insufficient enrollment or demand for the Program, unexpected technical failures or system outages that prevent access for an extended period, instructor or content unavailability, legal or regulatory changes that impact the Program's delivery, or other unforeseen operational challenges. In the event the Company cancels or discontinues a Program that you have paid for (and the cause is not due to your breach of terms):

• If the Program never commenced or you had no access at all (for instance, the Program was cancelled before its start date or before you could access any content), you will receive a full refund of the Program Fees you paid.
• If the Program started and you had access to some content, but the Company discontinues the Program mid-way or is unable to deliver significant portions of it, the Company will provide a proportional (pro-rata) refund for the undelivered part of the Program. For example, if 50% of the content was delivered and then the remainder is cancelled by us, we may refund roughly 50%of the Program Fees. In some cases, at the Company's discretion, we may instead offer you a credit or transfer into an equivalent Program or Course as a substitute, if you agree.‍

4.1.2. The Company will communicate any such cancellation or material change to you along with the refund or credit arrangements. The refund (full or partial) in these cases will be issued to you without any deduction or penalty, and this will be initiated promptly (see Clauses3 and 4 for refund process and timelines).

4.2. Suspension or Termination due to Learner's Breach

The general provisions on suspension or termination due to Learner's breach, including common breach examples and consequences, are set out in Clause 11 of this Refund Policy and apply to this Schedule. In addition to those common breach examples, the following are specific to self-paced online Programs:

• Academic dishonesty or misuse: e.g., cheating on Assessments, or using the course content for any unlawful or harmful purpose, or engaging in behaviour that disrupts the platform or community.

5. Abuse of Refund Policy

5.1. In addition to the general abuse provisions set out in Clause 12 of this Refund Policy, the following are examples of abuse specific to self-paced online Programs:

• Completing or extensively viewing the Program content within 48 hours and then requesting a refund within the Cooling-Off Period, in an attempt to consume content for free.
• Creating multiple accounts or using false identities to repeatedly exploit refund provisions.

5.2. The Company reserves the right to deny refunds and take action as described in Clause 12 in cases of such abuse.

SCHEDULE 2

LIVE ONLINE OR HYBRID COHORT-BASED PROGRAMS

1. Program Description

This Schedule applies to live online or hybrid (live and self-paced) professional development programs comprising scheduled instructor-led Sessions, Assessments, and capstone projects or other deliverables, delivered in cohorts over a defined period. These Programs may be delivered in collaboration with a partner organisation, as specified in the Program details.

Note: An Application Fee (which is non-refundable except as expressly provided below) is payable at the time of application and is separate from and in addition to the Program Fees for Programs under this Schedule. All refund calculations in this Schedule are made only on Program Fees, unless otherwise expressly stated.

2. Cooling-Off Period –Conditional Refund Eligibility

2.1. Given the cohort-based and application-driven nature of these Programs, the Cooling-Off Period under this Schedule operates differently from other Programs offered by the Company. There is no unconditional right of cancellation; refunds during the Cooling-Off Period are available only where a Valid Reason(as defined below) exists and the applicable conditions are met.

2.2. The Cooling-Off Period under this Schedule is the window of time prior to the Program Commencement Date. Refund eligibility within this window is determined by the timing of the request and the validity of the reason, as set out below:

2.3. Valid Reasons for Refund Eligibility

2.3.1. To be eligible for a refund under thisSchedule, your refund request must be supported by one of the following ValidReasons, accompanied by appropriate verifiable documentation:

• Serious/medical emergency of the Learner (hospitalisation or medically certified inability to attend).
• Immediate family bereavement (spouse, parent, sibling, or child).
• Involuntary job loss occurring after enrollment (documented termination).
• Employer-mandated relocation or assignment that makes attendance impossible.

2.4. Non-Qualifying Reasons (no refund will be considered on the basis of the following):

• Change of mind.
• Workload, scheduling conflicts, or personal time constraints.
• Lack of interest or perceived difficulty.
• Employer refusal to sponsor.
• Preference for another course or institution.
• Any other reason not specified in Clause 2.3.1 above.

2.5. Refund Amounts Based on Timing

Where a Valid Reason is established and the refund request is properly submitted under Clause 3 of this Refund Policy, the refund amount shall be determined as follows:

The Application Fee is non-refundable in all cases under this Clause, except as provided in Clause 4 of this Schedule(Company-Initiated Cancellation).

2.6. Non-Refundable Situations

2.6.1. Except as expressly provided in this Schedule or required by law, Program Fees are non-refundable under the following circumstances (including but not limited to). The common non-refundable situations applicable to all Program types are set out in Clause 8 of this Refund Policy and apply equally to this Schedule. In addition, the following situations are specific to live online or hybrid cohort-based Programs:

2.6.1.1. Absence of a Valid Reason: You request a refund without a Valid Reason, including but not limited to a change of mind, scheduling conflicts, workload, lack of interest, or employer refusal to sponsor.

2.6.1.2. Failure to Attend or Participate: You fail to attend or participate in the Program after the Program Commencement Date, whether in whole or in part. No partial refunds will be provided for non-attendance of remaining Sessions.

2.6.1.3. Rejection or Non-Utilisation of Alternatives: You decline or fail to utilise the deferral or nomination options offered under Clause 3 of this Schedule, where such options were available and offered to you.

2.6.1.4. Failure to Provide Documentation: You fail to provide adequate supporting documentation for a claimed Valid Reason within the timeframe reasonably specified by the Company.

2.6.1.5. Violation of Terms: Your access to the Program was terminated or suspended by the Company due to your violation of our terms of service, code of conduct, or policies. In such cases, you shall not be entitled to any refund.

3. Learner's Voluntary Cancellation

3.1. The general provisions on Learner's Voluntary Cancellation are set out in Clause 10of this Refund Policy and apply to this Schedule. You are free to withdraw from or cancel your enrollment in a Program at any time before the Program Commencement Date. Any refund will only be provided if you formally request a refund, establish a Valid Reason, and meet the eligibility criteria outlined in this Schedule.

3.2. Before seeking a refund, Learners are encouraged to consider the following non-monetary alternatives, which the Company considers preferable to cancellation:

3.2.1. Deferral to a Future Cohort

You may request a one-time deferral of your enrollment to the next available cohort of the same Program, subject to the following conditions:

• Request Deadline : Your deferral request must be submitted before the Program Commencement Date.
• Availability : Deferrals are subject to seat availability in the next cohort and are at the Company's discretion.
• No Additional Fee : No additional fees will be charged for an approved deferral.
• Non-Transferable :A deferral, once exercised, is non-transferable and may not be further deferred or converted into a refund.

3.2.2. Nomination of a Substitute Learner

In place of cancelling, you may nominate a Substitute Learner (Nominee) to attend theProgram in your seat, provided that:

• RequestDeadline: Your nomination request must be submitted before the ProgramCommencement Date.
• Verification and Acceptance: The Nominee must meet the eligibility criteria for the Program and be approved by the Company in writing. A nomination will be effective only upon the Company's written confirmation of acceptance.
• Certificate Records: Attendance records, Assessments, and any Certificate will be issued in the Nominee's name and not the original Learner's name.
• Effective Refund: Once a nomination is approved and confirmed by the Company in writing, no refund will be issued to the original Learner.

4. Refund and Cancellation by the Company

4.1. Company-Initiated Cancellation

4.1.1. The Company may cancel, postpone, or significantly modify a Program in situations where continuation becomes untenable or impractical through no fault of the Learner. Such situations include, but are not limited to: insufficient enrollment or demand for the Program, instructor unavailability, legal or regulatory changes that impact the Program's delivery, or other unforeseen operational challenges (including force majeure events). In the event the Company cancels a Program prior to the Program Commencement Date (and the cause is not due to your breach of terms),the Company will determine and communicate to enrolled Learners whether it is offering a full refund or a deferral/transfer to an alternate cohort or equivalent Program. The Learner may indicate their preference, but the final determination rests with the Company.

• If the Company offers and the Learner accepts a deferral or transfer to an alternate cohort or equivalent Program: the Application Fee need not be refunded and shall carry over to the deferred or alternate Program. Only the Program Fees, if any difference applies, will be adjusted.
• If the Company offers a full refund (or if the Learner declines the deferral/transfer option and the Company agrees to provide a full refund): the refund shall include both the Program Fees and the Application Fee in full. In other words, the Application Fee's non-refundable character does not apply in cases of Company-initiated cancellation where a full refund is provided.

4.1.2. For the avoidance of doubt, this provision applies only to Company-initiated cancellations occurring prior to the Program Commencement Date. Once the Program has commenced, any mid-program disruption or discontinuation will be addressed on a case-by-case basis, and the Company will make reasonable efforts to provide alternative arrangements or pro-rata credits as appropriate, but is not obligated to refund fees for portions of the Program already delivered.

4.1.3. The Company will communicate any such cancellation or material change to you along with the refund or credit arrangements. The refund (full or partial) in these cases will be issued to you without any deduction or penalty, and this will be initiated promptly (see Clauses3 and 4 for refund process and timelines).

4.2. Suspension or Termination due to Learner's Breach‍

4.2.1. The general provisions on suspension or termination due to Learner's breach, including common breach examples and consequences, are set out in Clause 11 of this Refund Policy and apply to this Schedule. In addition to those common breach examples, the following are specific to live online or hybrid cohort-based Programs:

• Misuse or disruptive conduct: e.g., behaviour that disrupts instructors, staff, or other participants, harassment, cheating on Assessments, or any unlawful or harmful use of Program content or the Platform.
• Unauthorized recording, sharing, or distribution: e.g., recording Sessions without permission, copying or redistributing Program materials, or any other unauthorized use or dissemination of Program content. All Program materials, content, recordings, slides, assignments, and learning materials are the intellectual property of the company or its licensors and are provided solely for personal educational use only.
• Violation of Code of Conduct: Any action that violates the Company's Code of Conduct or other agreements you accepted upon enrollment, in addition to the Terms of Use.

4.2.2. In cases of termination or suspension due to the Learner's misconduct or breach, no refund of Program Fees or Application Fee will be provided.

5. Abuse of Refund Policy (Schedule-Specific)

5.1. In addition to the general abuse provisions set out in Clause 12 of this Refund Policy, the following are examples of abuse specific to live online or hybrid cohort-based Programs:

• Misrepresentation of identity, eligibility, or other material information in the application or enrollment process.
• Unauthorized recording, sharing, or distribution of digital course materials (including Session recordings, slides, assignments, or other proprietary content). Note: Digital content may be provided to Learners at various points during the Program. Accessing such content and then improperly sharing it or requesting a refund constitutes abuse.
• Providing false or fraudulent documentation in support of a Valid Reason claim (e.g. falsified medical certificates, fake termination letters, etc.).
• Attempting to game the refund system by enrolling with the intent to request a refund based on fabricated Valid Reasons.

5.2. The Company reserves the right to deny refunds, block accounts, and take legal action as described in Clause 12 in cases of such abuse.

SCHEDULE 3

IN-PERSON / INSTRUCTOR-LED BOOTCAMP PROGRAMS

1. Program Description

This Schedule applies to instructor-led bootcamp or training offerings delivered on scheduled dates at a specified mode and/or location (e.g., in-person at a venue or partner facility). Program details(including title, dates, venue/location, fee, inclusions, and any joint certification details) will be as stated on the Platform and/or in the Learner's registration confirmation.

2. Cooling-Off Period - Full Refund Eligibility

2.1. The Cooling-Off Period is intended for brief evaluation only, not for reserving a seat and later cancelling close to the Program Commencement Date. If you request a cancellation and refund within the Cooling-Off Period, you are eligible for a full refund of the Program Fees, provided all of the following conditions are met:

• Timing Condition: Your refund request is submitted within 48 (forty-eight) hours of purchase AND at least 14 (fourteen) calendar days prior to the Program Commencement Date.
• No Attendance / No Participation: You have not attended any Session or any part of the Program.
• No Certificate Issued: No Certificate for the Program has been issued to you (or to any Nominee, if applicable).
• Direct Purchase: The Program was purchased directly from the Company via the Platform and not through a third-party reseller or partner platform.

2.2. If all the above conditions are satisfied and you submit your refund request during the Cooling-Off Period, the Company will approve a full refund. If any of the above conditions are not met, you will not be eligible for a refund under this provision, and your request will be assessed only under Clause 4.3 of this Schedule (Pre-Program Cancellation Terms, if applicable) or otherwise treated as non-refundable under Clause 3 of this Schedule.

3. Non-Refundable Situations

3.1. Except as expressly provided in this Schedule or required by law, Program Fees are non-refundable under the following circumstances (including but not limited to). The common non-refundable situations applicable to all Program types are set out in Clause 8 of this Refund Policy and apply equally to this Schedule. In addition, the following situations are specific to in-person /instructor-led bootcamp Programs:

3.1.1. Late Refund Request: You request a refund after the applicable timeframe under Clause 2 of this Schedule or Clause 4.3 of this Schedule has expired.

3.1.2. After Program Commencement / Partial Attendance: The Program Commencement Date has passed, or you have attended any Session or any part of the Program. No partial refunds will be provided for non-attendance of remaining Sessions or days.

3.1.3. No-Show: You fail to attend the Program(in whole or in part) without an approved refund or nomination under this Schedule.

3.1.4. Certificate Issued: A Certificate for the Program has already been issued to you (or to your Nominee, where a nomination was accepted).

3.1.5. Violation of Terms / Misconduct: Your access to the Program was terminated or suspended by the Company due to your violation of our terms of service or policies (including disruptive conduct at Sessions or venues, unauthorized recording/redistribution of materials, fraud, or other misuse). In such cases, you shall not be entitled to any refund.

4. Learner's Voluntary Cancellation

4.1. The general provisions on Learner's Voluntary Cancellation are set out in Clause 10 of this Refund Policy and apply to this Schedule. You are free to discontinue or cancel your enrollment in a Program at any time. Any refund will only be provided if you formally request a refund and you meet the eligibility criteria outlined in this Schedule.

4.2. Nomination/ Seat Substitution (Attend via a Nominee)

In place of cancelling, you may nominate a Substitute Learner to attend the Program in your seat, provided that:

• Request Deadline: Your nomination request is submitted at least 3 (three) business days prior to the Program Commencement Date.
• Verification and Acceptance: The Company may require the Nominee to provide identification and other verification details (including any information required for venue/facility access, such as ID proof, security clearance, etc.). Renomination will be effective only upon the Company's written confirmation of acceptance.
• Eligibility and Conduct: The Nominee must meet the eligibility criteria communicated for the Program (if any) and must comply with all Program rules, venue/facility access requirements, and the Company's terms and policies.
• Certificate Records: Attendance records and any Certificate (including joint certification with a partner, where applicable) will be issued in the Nominee's name and not the original Learner's name.
• One-TimeSubstitution: Unless otherwise approved by the Company in writing, only one substitution request per enrollment will be permitted.
• No Substitution After Start: Nominations are not permitted once the Program has commenced. No substitutions will be processed after the Program Commencement Date.

For the avoidance of doubt:

• A nomination is not a refund and does not entitle you to a refund.
• If a Nominee is denied entry or is unable to attend due to failure to meet identification, eligibility, venue access, or conduct requirements, no refund will be payable, and the seat will be treated as used or forfeited, as applicable.

4.3. Pre-Program Cancellation – Standard Refund Terms

If you cancel your enrollment after the Cooling-Off Period (or if Clause 2 of this Schedule does not apply) but before the Program Commencement Date, the following refund terms will apply, provided your request is properly submitted under Clause 3 of this Refund Policy:

• If you cancel 14 (fourteen) calendar days or more before the Program Commencement Date: 50% refund of the Program Fees.
• If you cancel less than 14 (fourteen) calendar days before the ProgramCommencement Date: No refund.

5. Refund and Cancellation by the Company

5.1. Company-Initiated Cancellation

5.1.1. The Company may cancel, postpone, relocate, change delivery mode, or significantly modify a Program in situations where continuation becomes untenable or impractical through no fault of the Learner. Such situations include, but are not limited to: insufficient enrollment or demand for the Program, venue/lab unavailability, instructor unavailability, legal or regulatory changes that impact the Program's delivery, safety considerations, or other unforeseen operational challenges. In the event the Company cancels or discontinues a Program that you have paid for (and cause is not due to your breach of terms):

• If the Program never commenced (for instance, the Program was cancelled before its start date), you will receive a full refund of the Program Fees you paid.
• If the Program started, but the Company discontinues the Program mid-way or is unable to deliver significant portions of it, the Company will provide a proportional (pro-rata) refund for the undelivered part of the Program. In some cases, at the Company's discretion, we may instead offer you a credit or transfer into an equivalent Program as a substitute, if you agree.

5.1.2. The Company will communicate any such cancellation or material change to you along with the refund or credit arrangements. The refund (full or partial) in these cases will be issued to you without any deduction or penalty, and this will be initiated promptly (see Clauses 3 and 4 for refund process and timelines).

5.2. Suspension or Termination due to Learner's Breach

5.2.1. The general provisions on suspension or termination due to Learner's breach, including common breach examples and consequences, are set out in Clause 11 of this Refund Policy and apply to this Schedule. In addition to those common breach examples, the following are specific to in-person / instructor-led bootcamp Programs:

• Misuse or disruptive conduct: e.g., misconduct at Sessions or venues, behaviour that disrupts instructors, facilities, staff, or other participants, or any unlawful or harmful use of Program content.
• Unauthorized recording, photographing, or distribution: e.g., copying, recording, photographing, downloading, or redistributing Program materials without permission, or sharing access improperly. All Program materials, content, recordings, slides, assignments, and learning materials are the intellectual property of the company or its licensors and are provided solely for personal educational use only.
• Violation of venue/facility rules: Any action that violates venue/facility access/requirements or other agreements you accepted upon enrollment, in addition to the Terms of Use.

6. Abuse of Refund Policy (Schedule-Specific)

In addition to the general abuse provisions set out in Clause 12 of this Refund Policy, the following are examples of abuse specific to in-person / instructor-led bootcamp Programs:

• Misrepresenting the identity or eligibility of a Nominee, or attempting to substitute a Nominee who does not meet the Program requirements.
• Unauthorized recording, photographing, or distribution of Program content, materials, or Sessions at the venue.

The Company reserves the right to refuse a refund, refuse policy exceptions, or cancel the Learner's access to current or future Programs, and take appropriate legal action or seek reimbursement if applicable, in cases of such abuse.