Refund & Cancellation Policy

“Program” means an online, self-paced educational offering from the Company, typically comprising approximately 24 hours or less of total content. A Program consists of one or more Courses on related subject matter.

“Course” means a subset of a Program focusing on a specific topic. Each Course is self-paced and contains multiple Modules. A Program may include several Courses.

“Module” means a unit of learning within a Course. Modules usually include a video lesson, reading materials, and may include an optional quiz or exercise related to that topic.

“Assessment” means evaluations to measure learning progress. This includes Course-level quizzes (mandatory quizzes at the end of each Course) and a final assessment (a mandatory comprehensive test at the end of the Program).

“Certificate” means any digital or physical certificate of completion issued by the Company for finishing a Program or an individual Course within a Program.

“Session” means a live or scheduled class or interaction that may be part of a Course or Program. However, this applies only if live sessions are included. For avoidance of doubt, it is clarified that self-paced Programs shall not have live sessions.

“Program Progress” means the portion of content completed by the Learner, as tracked by the Company’s learning platform (e.g. percentage of videos watched, modules completed, or assessments taken).

“Program Fees” or “Course Fee” or “Enrollment Fee” or “Fees” means the total price paid by the Learner for a Program, including any applicable taxes.

“Platform” means the website https://www.evacad.com/ and such mobile apps as may be issued by the Company from time to time.

“Company” or “evACAD” means pManifold EV Academy Private Limited, a company registered under the Companies Act, 2013, and the provider of the online education and training programs.

“Cooling-Off Period” means the initial 48-hour window immediately following the purchase of a Program.

Refunds will not be granted if 10% or more of the Program content has been consumed, or if a substantial portion of content was completed within a short time.

No refund will be issued if access is terminated due to fraud, chargeback abuse, account sharing, cheating on assessments, or misuse of the Platform, as determined by evACAD.

Refunds are not available if the learner decides not to continue due to personal reasons, schedule conflicts, lack of interest, or disinterest after the Cooling-Off Period.

Certain charges may not be refundable unless required by law. These include payment gateway fees, bank charges, foreign exchange fees, and taxes (such as GST/VAT) already remitted to the government. Approved refunds are generally limited to the net Program Fees actually received by the Company, subject to third-party payment provider policies.

Refunds are intended for genuine use only. The Company may refuse refunds or deny policy exceptions if a learner is found to be misusing the refund policy, including repeated refund requests, false claims, unfounded chargebacks, or attempts to access content without payment. In serious cases, access to current or future Programs may be restricted.

The Company shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, governmental actions, technical outages, or other force majeure events. If such events result in Program cancellation or prolonged disruption, refunds or credits will be handled in accordance with Company-initiated cancellation terms.

This Policy is governed by the laws of India. Any disputes shall be resolved in good faith, and if unresolved, may be referred to arbitration under the Arbitration and Conciliation Act, 1996. Courts at Nagpur, Maharashtra shall have exclusive jurisdiction, without limiting statutory consumer rights under Indian law.